Customer Relations Management
- Customer information entry
- Keeping and reporting records of all customers' private information (Date of birth - marriage, number and names of children, etc.).
- Preparation of mass e-mail and printing of labels for customer groups determined for situations such as change of address - Campaign - Holiday - Celebration etc.
- Appointment of operations and sales representatives for customers
- Preparation of statistical reports on the base of operations and sales representatives
- Entry of tracking and reporting of customer visits and interview information
- Customer’s demand, registration of complaints and process-based demand, tracking complaints
- Notification of the resultant customer demands and complaints by e-mail to the customer.
